FAQs – All The Feels
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FAQs

What is your return policy?

We currently do not accept returns. If there is an issue with your in-store purchase or item please email us within 24-hours of your purchase or delivery date of your online order at info@allthefeelsshop.com.

Exchanges are approved on a case-by-case basis within 7 days (5 business days) of your in-store purchase or delivery date. For approved exchanges of new, unused items in their original condition and packaging, we will refund the full order amount minus the original shipping costs and return shipping costs (if applicable). Please note that some items are final sale due to health precautions. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@allthefeelsshop.com with your order number and photos of the item’s condition. Please also include images of the packaging, shipping materials and shipping label. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@allthefeelsshop.com.

What are your hours?
All The Feels is open Wednesday through Saturday from 11am - 6pm, Sunday 12-4pm, and Monday 11am - 6pm. We are closed Tuesday. Private shopping is available by appointment only, please email us.

What is the billing descriptor and how will purchases show on my bank statement?
Charges will appear as All The Feels 171-36770161 on your bank statement. 

Is there free public parking?
Yes! Parking is available on the southeast corner of Milam St. and Elgin St. There is also free limited street parking in front of our store directly off of Milam and to the side of the our store off of Stuart. 

Do you sell gift cards?
Yes! We offer digital gift cards that are available for purchase online as well as physical gift cards available in-store.

Can I have my order shipped?
We ship to all 50 States in the United States as well as some additional countries. It is best to proceed to checkout to see if shipping options are available. Please allow 2-3 business days for your order to be processed and shipped. We also offer in-store pickup which is available at checkout.

How do you choose what brands and artists you carry?
We love to carry high-quality, handmade goods by awesome people. If you are interested in having your product sold at our store, please send us an email to info@allthefeelsshop.com.

Privacy Policy
This Privacy Policy describes how allthefeelsshop.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. When you visit the Site, our Shopify site collects certain information about your device, your interaction with the Site, and information necessary to process your purchases. It may also collect additional information if you contact us for customer support. The purpose of information collection is to provide better customer support.

Still have more questions? Think your products will be a great addition to All The Feels? Feeling lonely? Email us! We would love to hear from you. <3