Shipping Policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please note that during heavy or busy retail seasons, there may be postal service problems that are out of our control. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. If for any reason you feel the shipping rate provided is high, please send us an email after placing the order and we will be sure to refund any shipping overages.

In-store pickup

You can skip the shipping fees with free local pickup at the store located at 3223 Milam St. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. Please have your order confirmation email with you when you come in.

International Shipping

Some international shipping is available. If your country is not included, please feel free to email us. International shipping rates are automatically calculated through the carrier and are not set by All The Feels. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@allthefeelsshop.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

We currently do not accept returns. If there is an issue with your in-store purchase or item please email us within 24-hours of your purchase or delivery date of your online order at info@allthefeelsshop.com.

Exchanges are approved on a case-by-case basis within 7 days (5 business days) of your in-store purchase or delivery date. For approved exchanges of new, unused items in their original condition and packaging, we will refund the full order amount minus the original shipping costs and return shipping costs (if applicable). Please note that some items are final sale due to health precautions. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@allthefeelsshop.com with your order number and photos of the item’s condition. Please also include images of the packaging, shipping materials and shipping label. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@allthefeelsshop.com.

We greatly appreciate your support! <3